DELIVERY & RETURNS

You will find on this page more details about our delivery and returns conditions.

Shipping

Processing time

The time we need to prepare an order for shipping varies from 2 to 5 weeks as all products are made to order.
Orders including items with embroideries will take more time to prepare than the ones without embroideries. However, we believe and our previous customers confirm that our products are worth the wait!

Please note that if you place an order containing a pre-order item, the entire order will be dispatched at once on the expected pre-order date.

Estimated shipping times

Europe
Economy: 3 to 5 working days / Express: 1 to 3 working days

Out of Europe
Express: 1 to 5 working days

While I’ll always do my best to meet these shipping estimates, I can’t always guarantee them. Actual delivery time will depend on the shipping method you choose.

Finally, you can at any time track your order in this page using your order ID and your billing email.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Also, I’m not responsible for delays due to customs.

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery

I don’t accept cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Custom or personalized orders
Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.